We have taken the extremely difficult decision to postpone The Photography Show & The Video Show until September, when we will be able to deliver the show you deserve. Please bear with us while we try to establish new dates. We will be in touch with all our visitors as soon as we have more information about when this incredible show will happen, and will be adding to the FAQs below as we work through the information we need to provide.

TICKETS

Q - The show has been postponed, will I be issued a refund for my ticket? 
A - Good news, your ticket can be transferred to the new show date. You don’t need to do anything.

Q - I have a pro, trade or student day ticket - do I need to register again for the new dates? 
A - Good news, your badge can be used for the new show dates. You don’t need to do anything.

Q - I can’t make the new date, can I get a refund on my ticket? 
A - Yes, there will be the option to get a refund, The Ticket Factory will be in touch shortly with all the information you need to get a refund. 

Q - I have bought Extras (Masterclass tickets, Super Stage tickets, Workshop tickets, Upgrade tickets, Show Guide), will I be issued a refund?
A - We will refund all Super Stage and Workshop tickets automatically. Your Masterclass tickets and Show Guide will be transferred to the next show, unless you can’t make the show and request a refund.

Q - I have a student ticket but I will have graduated in September, will it still be valid?
A - Yes, we will honour your student ticket. We may ask for ID that was valid in March.

THE SEPTEMBER EVENT

Q - What are the dates for the new show?
A - We are working on securing dates and will release these as soon as we possibly can. 

Q - Will the programme and exhibitors be the same for the postponed show?
A - We will aim to keep the programme and exhibitor list the same where possible, subject to speakers and exhibitors being available for the new dates. 

TRAVEL & ACCOMMODATION

Q - I have pre-paid for parking, will I be able to get a refund or use it for the new show dates?
A - The NEC parking T&Cs state that: If the event which you are due to attend at the NEC is rescheduled, we will amend your Booking accordingly. If you are unable to attend the rescheduled date, you should contact us by email prior to the rescheduled date and we will issue a refund for the amount we received from you for the Booking to the card which the payment was made. 

Q - I booked my hotel through the recommended booking agency, Event Express - can I transfer my booking or get a refund? 
A - Please contact Event Express directly on +44 (0) 1905 732 737 and they will be pleased to advise you.

Q - Can I get a refund on pre-booked train travel?
A - You may be able to get a refund on your tickets. You're more likely to get a full refund if the train you were intending to take is delayed, or your reservation is not available. You may have to pay a £10 cancellation fee if your booked service is running normally. Some advance tickets and special offers may be non-refundable, so check the terms and conditions of the train operating company.